{"id":9858,"date":"2021-06-10T14:26:53","date_gmt":"2021-06-10T14:26:53","guid":{"rendered":"https:\/\/hightechsoftwarecluster.nl\/?p=9858"},"modified":"2021-09-28T18:24:34","modified_gmt":"2021-09-28T16:24:34","slug":"from-paper-to-bits-the-imperative-of-digitalization","status":"publish","type":"post","link":"https:\/\/hightechsoftwarecluster.nl\/en\/digitalization\/from-paper-to-bits-the-imperative-of-digitalization\/","title":{"rendered":"From paper to bits \u2013 the imperative of digitalization"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tEtteplan\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

From paper to bits \u2013 the imperative of digitalization<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\tWhen a machine has to be repaired, installed, or operated, professionals need technical information. But in many cases, it takes too much time and effort to find the right content for getting things done. In addition, the content is far from user-friendly. People feel frustrated, and companies suffer from low productivity. How can digital online content provide great relief?\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"Paper\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

IN SHORT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDit is de kop\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe demand for faster access to information is growing, to make life easier. The era of remote working has raised the stakes even higher.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDit is de kop\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOften, finding the right technical information takes too much time and effort and is far from user-friendly. As a result, frustration is lower and productivity is lower.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDit is de kop\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWith the growth in remote working, documentation is crucial. A machine that is out of action can cost thousands and sometimes millions every minute.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

It is a sad fact that most technical content for professionals in today\u2019s world does not focus on a good user experience. Information exists, but it tends to be somehow out of reach. Often it lives only on paper prints, and the folder can be missing or not available when it is needed. Or there is a PDF database, but it takes time to ensure which file is the correct one to download in the situation at hand or whether it applies to a different product version. Even if the information is available, it is too complex and massive.<\/p>

The content also frustrates users because it is static and, in a way, dumb. It does not connect with the real-life situation of the user at a given moment.<\/p>

\u201cFor example, when a factory machine is out of order, every minute may cost thousands, sometimes even millions. If a maintenance expert has a 200-page PDF document with the machine\u2019s documentation, it takes too much time to find the right answers to solve the problem. A PDF file is not user-centric\u201d, says Kari Kovanen, Manager, Technical Documentation Tools, at Etteplan\u2019s Systems Solutions.<\/p>

There is a growing demand to accelerate access to information and to make life easier. The era of remote work has raised the stakes even further.<\/p>

\u201cIn addition, the COVID-19 pandemic has forced companies to break the convention of sending their field engineers to customer locations for installations and maintenance. They have had to rely on local staffing instead. In many cases, lack of proper manuals has become one key issue\u201d, tells Kovanen.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t

\n\t\t\t\t\u201cThere is a growing demand to accelerate access to information and to make life easier. The era of remote work has raised the stakes even further.\u201c\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\tKari Kovanen, Manager Technical Documentation<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Instant relief on the horizon \u2013 digital online content<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

In a digital world, it is odd that most professional technical content still has not left the traditions of the era of print. However, it has become inevitable that time is ripe for taking information from paper to bits \u2013 and to deliver it in a digital format. Digitalization has been a strong global trend for years, and every company must digitalize more and more assets. This applies to technical information as well. It needs to exist in digital format and preferably be accessible online, not just as PDF files. In the 2020s, everyone is used to going online for problem-solving.<\/p>

\u201cThe idea of providing technical content in a digital format online is old, and technically, it has been possible for long. However, until now, there has not been that much pressure to change the foundations of producing, delivering, and maintaining technical information,\u201d Kari Kovanen says.<\/p>

Going digital enables much better information flows and experiences. Just imagine what a game-changer it would be if you are supposed to install or fix equipment for the first time ever, and you get step-by-step instructions on your phone or tablet, even wear AR glasses and see the target with a guide visualized with rotatable 3D models. Also, you could be certain that you follow the right instructions in the correct way. If something confuses or annoys the information, you could give instant feedback to the manufacturer. Obviously, technical information must be improved a lot to get that good; it is not enough to just bring it to a digital format. It must focus on the needs of the end-user. For example, the user interface of a device should be easy and intuitive, instead of being difficult to understand and having a steep learning curve.<\/p>

When the principle of user-centricity is followed in content production, professionals are relieved from plenty of frustration. They are not overloaded by excessive information but provided easy-to-understand information for a certain task or problem to solve. Problem-solving accelerates.<\/p>

But is this just dreaming? No, Etteplan has created a new service called Etteplan HowTo to address the multiple challenges described here. It is targeted to assist a full-blown digital transformation of technical information. Whenever someone needs to know how to do something, it offers all the answers for instant relief \u2013 in a user-centric and context-aware manner.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

TIPS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDit is de kop\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDigitisation enables much better information flows and improves the experience.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tDit is de kop\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFocus on the end user when improving the data. Simply converting to a digital format is not enough. For example, the user interface of a device must be simple and intuitive, rather than difficult to understand and involving a laborious learning process.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\n\t\t\t\t\t\"Etteplan\"\n\t\t\t\t<\/a>\n\t\t\t\n\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t

\n\t\t\t\t\t\t\tEtteplan\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t

Turn your technical documentation into a competitive advantage.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tSee COMPANY\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
Sign up for our newsletter and receive updates.\u200b<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
<\/div>